FAQ
How long does shipping take?
1- 2 weeks for U.S. orders, 1- 6 weeks for international
Do you ship internationally?
Yes! We ship worldwide. International orders are shipped via standard international carrier services and include tracking so you can follow your package’s journey.
Important Note for EU & UK Customers (VAT & Import Taxes)
Orders placed directly on our website ship Delivery Duty Unpaid (DDU). This means your order may be subject to local import VAT, customs duties, and local post office handling fees assessed by your country’s government upon delivery.
Returns & Exchanges
I currently do not accept returns or exchanges. However, If there is any issue with your order (such as a damaged item or incorrect order), please contact me within 24 hours of receiving the package.
Contact & Support
The fastest way to reach me regarding your order or any item questions is to send a direct message on Instagram @crittersnom!